FAQ

COVID-19 Safety Procedures

All products are prepared in a clean and sanitary work environment. All products and orders are prepared by only Seija and Heidi, both of whom regularly wash and sanitize their hands and are healthy.

When can I expect my order to ship and arrive? 

We do our very best to have orders processed and shipped within 5-7 business days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. 

We currently offer two shipping options. First, we can ship your package via regular letter mail if it is within the weight and size limits for shipping oversized mailers as determined by Canada Post. It is a low flat-rate, and does not include tracking. Please note that Darling Emma Handmade is not liable for any delays or missing packages, and will not replace lost packages. The other shipping option includes tracking via Canada Post. Upon fulfillment of your order, your tracking number will be e-mailed to you.

*If you require a rush on your order, please leave us a note to seller or send us an e-mail with your order number and details.*

See our shipping policy for more information.

Is local pick up available? 

We do not offer local pick up at this time.

Do you ship internationally? 

We only offer shipping to Canada and the USA at this time.

See our shipping policy for more information.

Do you have any current discount codes?

We occasionally run sales. Follow along with us on Instagram at @darlingdaughtersandco for the latest updates on any active promotions.

Do you accept returns or exchanges?

Due to the handmade nature of our products, all items are final sale. We do not accept returns on any opened and worn merchandise. However, if you have any questions or concerns about your order, please do not hesitate to contact us by e-mail at hello@darlingdaughtersandco.com.

Should you wish to return or exchange your order, please contact us within 10 days of delivery with your order number and reason for return. We only accept returns or exchanges on unopened and unworn merchandise in it's original packaging. Shipping costs incurred are the responsibility of the buyer. 

Exchanges are valid for items of equal monetary value.

All sale and clearance items are final sale.

See our refund policy for more information.

What is the best way to get in touch with you? 

You can contact us via e-mail at hello@darlingdaughtersandco.com, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!