In regards to COVID-19
All products are prepared in a clean and sanitary work environment. All products and orders are prepared by only Seija and Heidi, both of whom regularly wash and sanitize their hands and are healthy.
When can I expect my order to ship and arrive?
We do our best to ship within 7-10 business days. Please remember that we are moms first and currently working from home with three kids each to care for each day. We are doing our best to ship as quickly as possible.
Canada Post is currently experiencing higher-than-average volumes due to COVID-19. We cannot say for sure when your package will arrive.
We are currently offering:
- $5 *UNTRACKED* letter mail shipping via Canada Post (for orders up to 60 grams, then only $10 TRACKED parcel shipping is available)
- $10 *TRACKED* parcel shipping via Canada Post within Ontario
- $12 *TRACKED* parcel shipping via Canada Post for the rest of Canada
*PLEASE NOTE: If you do not select tracked shipping, we have no way of knowing your package's location or estimated delivery time once it is in the hands of Canada Post. Canada Post is experiencing long delays due to COVID-19 and an increase in online shopping, so please expect some delays.
Is local pick up available?
No, due to the sheer number of orders, we have made the decision to remove local pick up.
Do you ship internationally?
We only offer shipping to Canada and the USA at this time.
Do you accept returns or exchanges?
All items are final sale for sanitary reasons.
What is the best way to get in touch with you?
You can contact us via e-mail at firstname.lastname@example.org, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!